Accepted payment instructions
Use only payment instructions issued through the official Mianti booking or invoice process. Confirm the booking reference and amount before sending funds.
Receipts and allocation
Payments are allocated to the relevant booking or invoice after they are received and verified. A receipt or updated account record can then be issued through the booking system.
Refund eligibility
Refund eligibility depends on the cancellation terms for the booking and on money that can be recovered from the suppliers involved. Non refundable tickets, permits, park charges, bank or payment processing costs and supplier penalties may reduce the refundable amount.
Refund timing
Approved refunds are processed after the refundable amount has been reconciled with the booking and, where relevant, recovered from third party suppliers. The receiving bank or payment provider may require additional processing time.
Charge disputes
If a payment appears incorrect, contact us first with the booking reference and payment details so the transaction and booking records can be reviewed.