Booking confirmation
Submitting an enquiry or booking request does not by itself guarantee the service. We first confirm live availability and the applicable rate. The booking becomes confirmed when the required payment or deposit has been received and written confirmation has been issued.
Deposits and balance dates
The required deposit and balance due date depend on the service and supplier. These amounts and dates are shown on the final quotation or invoice. Some peak season or special rate bookings may require a larger deposit or full prepayment.
Changes requested by the client
Date, route, accommodation, rooming or passenger changes are subject to availability and may change the total price. We will advise any supplier charge or fare difference before the change is confirmed.
Cancellations
Cancellation charges depend on when the booking is cancelled and the conditions applied by the suppliers involved. Any non refundable park fees, tickets, hotel deposits, permits or other committed costs may be deducted from the amount eligible for refund.
Group joining seat holds
Where a group departure uses limited vehicle seats, a booking request may create a provisional seat hold according to the website booking flow. Final confirmation still depends on the payment and confirmation terms communicated for that departure.